Discreet Packaging

DISCREET PACKAGING

All dispatches are sent in well secured plain packages. No way of guessing the content and the sender business name, just the sender address to comply with delivery rules. Below is how your packaging will reach you:

Our delivery partners Royal Mail & DPD will deliver your order with tracked delivery from pick up location to your door. All our orders are discreetly packed in plain packaging

DISPATCH

All products are shipped discreetly in a brown box with absolutely no indication as to the contents.

We subsidize all the UK delivery charges, so you actually pay less than what it is costing to dispatch goods. Goods that are in stock are dispatched within 24 hours, Monday to Friday. If for any reason we are out of stock, we would expect to dispatch the goods in about 12 days but realistically this is much quicker. If there is a manufacturing delay with any products you will be notified by email as soon as we are aware of it.

*Cut off for overnight delivery choices is 3pm, if we can we will dispatch up until 4pm. We use Royal Mail and DPD courier for postage handlers.

ROYAL MAIL UK & WORLDWIDE PARCEL

Goods are sent on your choice of shipment unless the weight is over 2kg then goods are sent via DPD shipping rates apply. If you, the customer is not in when your parcel arrives they will keep the package at their local depot for 7 days enabling them to pick it up. After 7 days the parcel then returns to us.

DPD

If we are using this service please provide an email address and mobile number so that we can contact you. DPD will contact the customer by text or email to notify them of a delivery time and date. If this is not convenient for your , they have the option to change it. DPD will attempt delivery 3 times - if they are still unsuccessful after this time the parcel is returned back to us. In some rare cases, DPD may not deliver the next day. But is 99% next day service.

BFPO (British Forces Post Office):

Goods are dispatched on Royal Mail Tracked.

UK Postage - Up to 2kg of Goods:

Royal Mail Tracked48 Delivery

Royal Mail Tracked24 Delivery

Royal Mail Overnight Delivery

These services will provide a tracking number and can be tracked at any stage of the delivery process. This service also is insured and requires a signature.

Royal Mail First Class Delivery Royal Mail Second Class Delivery

These services are available for low-cost orders making postage a lot more affordable, we don't recommend using this delivery service for high-value orders. If a parcel is lost there is no insurance available for this service or tracking information once the parcel leaves our warehouse. Any loses will have to be replaced at your cost. These price will be reviewed quarterly as and when Royal Mail Review our charges.

Courier Charges - Up to 30kg of Goods: DPD Classic Next Day

Delivery service with a 1 hour delivery window - Weight up to 30kg per parcel

(Deliveries are between 8am-6pm Mon-Friday). Includes a Text/email notification.

Remote Location Delivery Charges

It has recently come to our attention that certain areas in the UK cost us a premium to reach by courier. Remote locations in Scotland, Channel Isles, Isle of Man & Isle of Wight tend to be the frequent ones. If your parcel requires this additional shipping charge we will advise you.

BT postcode - £17.25 next day, £9.25 two day.
Scottish Highlands - two day only £9.25
Channel Islands - £17.25 next day only